FAQ

Lumi & Co products harness clinically backed technologies including LED light therapy (red, blue, and near-infrared wavelengths), microcurrent stimulation, and sonic vibration. Each technology is carefully selected to target specific skin concerns like fine lines, loss of firmness, and uneven tone.

Yes. All our devices are designed and tested for safe use across all skin types, including sensitive skin. We recommend reading the usage guide included with your device and performing a patch test if you have known skin sensitivities.

Most devices are designed for daily or every-other-day use. Specific recommendations are included with each product. For best results, consistency is key — use regularly as part of your skincare routine.

Most customers notice improvements in skin texture and radiance within 2–3 weeks. More significant results — firmer skin, reduced fine lines, improved tone — are typically visible after 4–6 weeks of consistent use. Individual results vary based on skin type, age, and usage frequency.

Yes! Our devices are formulated to work alongside your favourite skincare routine. For best results, use on cleansed skin and follow up with your serums and moisturisers. Refer to your device guide for specific product pairing recommendations.

We ship worldwide! No matter where you are, we'll get your order to you. Full tracking is provided on every shipment.

Orders are fulfilled within 1–3 business days. Estimated delivery times: domestic 3–7 business days, international 7–15 business days. You'll receive a tracking number by email as soon as your order ships.

Yes — we offer free worldwide shipping on all orders. No minimum order value required.

We process orders quickly, but if you need to make a change, contact us immediately at hello@shoplumistyle.com. Once an order has shipped, we're unable to modify it, but our returns process is easy.

We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase for any reason, reach out to us within 30 days of delivery and we'll arrange a return and full refund.

Simply email us at hello@shoplumistyle.com with your order number and reason for return. Our team will guide you through the process and arrange a prepaid return label where available.

Refunds are processed within 3–5 business days of receiving your return. You'll receive a confirmation email once the refund has been issued. Please allow an additional 3–5 business days for your bank to post the refund.

No account is required — you can check out as a guest. However, creating an account lets you track orders, save your addresses, and access your order history easily.

Once your order ships, you'll receive a tracking number via email. Use that number on the carrier's website to track your delivery in real time.

We're here to help! Reach us at hello@shoplumistyle.com. We respond to all enquiries within 24 hours on business days.

Yes! Subscribe to our newsletter to receive a 10% welcome discount on your first order. We also run seasonal promotions — follow us on Instagram and TikTok to stay in the loop.