Shipping Policy

# Shipping Policy

At Lumi & Co., we source premium beauty products globally to bring you the best quality at accessible prices. Please read our shipping policy carefully before placing your order.

## Processing Time

All orders are processed within **1–3 business days** after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

## Delivery Times

| Destination | Estimated Delivery |
|---|---|
| United Kingdom | 7–12 business days |
| Europe | 8–14 business days |
| United States & Canada | 10–16 business days |
| Australia & New Zealand | 10–18 business days |
| Rest of World | 12–20 business days |

> Please note: These are estimates. Delivery times may vary due to customs processing, public holidays or carrier delays outside our control.

## Shipping Costs

- **Free standard shipping** on all orders over **£50 / $60**
- Standard shipping on orders under this threshold: **£4.99 / $5.99**

## Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to monitor your delivery at any time.

## Customs & Import Duties

As we ship globally, your order may be subject to customs duties or import taxes imposed by your country. These charges are the responsibility of the customer. Lumi & Co. is not responsible for any customs delays or additional charges.

## Lost or Delayed Parcels

If your order has not arrived within the estimated timeframe, please contact us at **hello@lumiandco.com** and we will investigate with the carrier on your behalf.

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*Last updated: May 2026*